HP Printer Firmware Update Settlement

Case No. 5:16-cv-05820-EJD-SVK (N.D. Cal.)

Submit a Claim - Claim Instructions

If you owned a Class Printer (as listed in FAQ 5) during the period from March 1, 2015 through December 31, 2017, then you may be eligible to receive payment. Class Members must submit a valid claim with or without documentation no later than March 8, 2019 to get payment. Claim Forms submitted or postmarked after this deadline will be deemed untimely and will not accepted.

To get money from the Settlement, you must be a Class Member who experienced a print interruption while using a non-HP ink cartridge in a Class Printer. In addition to compensation for lost time, you can get reimbursed for out-of-pocket expenses like the cost of replacement cartridges, a replacement printer, and/or printing or printer repair services.

To make a claim, you must confirm or provide your current contact information, and swear to certain facts listed in the Claim Form that show you are eligible to get money from the Settlement. Then, you have two options: you can make a claim and attach documentation of your losses (for example, receipts), or you can make a claim without attaching documentation by providing the information requested on the Claim Form about the print interruption that you experienced.

Option 1: Documented Claim Option 2: Claim Without Documentation

Make a claim and provide documentation of losses. Fill out the Claim Form and submit documentation (e.g., receipts, payment card statements, or photographs) of out-of-pocket expenses that resulted from the print interruption. Expenses may include amounts paid for replacement cartridges, a replacement printer, and/or printing or printer repair services.

Documentation that is provided must be clean, readable copies. Originals will not be returned to you.

Make a claim without documentation of losses. You can fill out the Claim Form and submit it without documentation of losses. However, you must provide (1) the printer model that the interruption occurred on, (2) the month and year when the print interruption occurred, (3) the brand of non-HP cartridges installed in the Class Printer at the time, and (4) the seller from which those cartridges were purchased.

The Claims Administrator will review your submission and determine your payment. Documented Claims will be paid in full before claims without documentation are paid.


How to File Online:

Before you get started, please do the following. You will not be able to save your claim and come back later.

  1. If you are filing a Documented Claim, gather your documentation. All documents that you choose to submit in support of your claim should be clear, readable, and each file must be less than 20 MB and in one of the following formats: jpg, jpeg, gif, tif, tiff, doc, docx, xls, xlsx, pdf, zip, txt, mht, rtf, msg, or eml.
  2. If you are filing an Undocumented Claim, gather all the information about the interruptions that occurred on your printer(s). The information needs to include the model, month and year of interruption, brand of non-HP cartridges and the seller.

After submitting your completed claim online, you will receive an email with a confirmation code for your completed submission. Be sure to keep your confirmation email and code and refer back to them if you have any questions about your Claim Form.

Claim Forms must be submitted online no later than 11:59 p.m. PST on March 8, 2019.

Click the button below to get started.


How to File by Mail or Fax:

If you would like to file your claim by mail or fax, Claim Forms are available by calling 1-877-861-1101, or writing to the Claims Administrator to request a form to be mailed to you.

Fill out your form as completely as you can, attach any copies of documentation to prove your claim, if applicable, and sign and date your claim. Then mail the completed Claim Form so that it is postmarked by March 8, 2019 to:

HP Printer Firmware Claims Administrator
P.O. Box 4079
Portland, OR 97208-4079
Fax: 1-866-741-1848



All Claim Forms must be submitted online or postmarked no later than March 8, 2019.